Privacy Policy

Velquira strictly safeguards all clients’ personal privacy in compliance with UK GDPR & local British data protection legislation; this policy clarifies our collection, usage, storage and protection rules of your personal data during website visit and purchase.

1 Information We Collect Only Necessary Data

Personal identity info: full name, contact email, phone number, delivery address;
Transaction data: order record, payment history, after-sales service application log;
Website access log: browsing preference, device model, IP address, access timestamp.

2 Legitimate Purpose of Information Usage

Your personal data is solely used for below authorized purposes:

Process, confirm, pack and deliver your placed orders accurately;
Send order update, logistics alert and customer service email reply;
Manage return, refund and order dispute settlement;
Optimize website layout and product display to upgrade shopping experience;
Comply with statutory legal compliance requirements.

3 Data Storage & Safety Protection

We deploy industry-standard encryption technology and secure server system to prevent unauthorized access, leak, alteration or loss of your private information. Personal data is retained only for transaction completion and legal required storage duration; expired information gets permanent deletion or anonymous processing.

4 Third-party Information Sharing Rule

We never sell, rent or trade your personal data for commercial profit. Essential information is only shared with trusted authorized partners including international logistics carriers and payment processors to complete order delivery and payment settlement; all cooperated third parties sign strict confidentiality agreement and follow global privacy law. We disclose user data only when compelled by formal legal order from government authority.

5 Customer Privacy Rights

You own the right to check, amend or apply deletion of your stored personal information via our official support email pgpg9221@outlook.com; we reply all valid privacy applications promptly.

6 Cookie Notice

Our site uses Cookies to record browsing preference and optimize page loading experience; you can turn off Cookie permission via your browser setting, yet partial site functions may be limited after disabling Cookies.